- After you place your order, a dedicated team member will contact you to confirm your choices regarding fabric, color, and style, ensuring everything is perfect.
- During the call, we will guide you on how to take your measurements accurately. If you prefer standard sizes, we will assist you in selecting the right one.
- We offer personal appointments in the Gold Coast, Brisbane area, and other dedicated areas in Australia to further assist you.
- Our goal is to ensure you are completely satisfied with your purchase. We want you to feel confident and excited about your new outfit.
Once all terms are confirmed, your order will be processed immediately and the production process will commence instantly.
Please note that cancellation of orders is not possible after the production process has been confirmed and started.
- Every product is 100% individually tailor-made according to the customer's preferences. Hence, we DO NOT accept returns or refund for any reason except production error. In the case of a production error, the customer is required to take and upload a picture of him/herself wearing the product displaying the error and email this information to mcoufitplannergmail.com. In the case of a measurement error, we require pictures showing the measurements which are wrong or the areas, which the customer feels does not fit him/her well (holding a measurement tape, showing the measurements). If your request for return is accepted, the customer will be notified immediately.
- The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error.
- ALL prices quoted on our website are in AUD and they do not include taxes and duties. However, in most countries there is an exemption quota that allows some merchandise (depending on the value of the package) to be received free from taxes and duties. This quota varies from country to country and we would advise you to check with your country's custom and tax department about this, just to be sure. Please note that Mcoufitplanner is not responsible for any possible taxes and duties, this is to be covered by the customer.
- Body Size' option, please note that the final product you receive will always have some addition/ease added onto your chest, waist and hips measurements. This is standard practice for tailors worldwide as it is necessary to have some addition/ease in order for the shirts to fit you comfortably with movement. The addition/ease range is from 2-6 inches depending on body types and fit selections.
- Customers can request specific additional measurements not indicated on our measurements page (such as biceps, cuff width, cuff length, forearms) via email, once their order is placed online. The request for any additional measurements, and/or any special request, must be made within 24 hours of order placement.
- In case of any alterations (approved by Mcoutfitplanner), customers are required to pay for all costs associated with having the product shipped back to mcoutfitplanner. We suggest that all deliveries be returned by your local national airmail (small packet) service, as it is the most economical way to ship the product back. Please also mark the invoice value as zero and indicate that the goods are for alteration purposes only.
- Any additional measurements or style detail, and/or alterations to measurements and style details must be sent in to mcoutfitplanner@gmail.com via email within 24 hours of order placement. Please note that we only store the original submitted measurements in our database so additional measurements or style details, or alterations to measurements and style details should be sent via email within 24 hours for all consequent orders as well.
- Products ordered cannot be cancelled, unless filed within 24 hours. All products will be shipped to the delivery address as the company will not cancel, hold nor store any order and product once produced.
